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Return & Cancellation

 

Once products are delivered to you and accepted as accurate and as per the original order, there is no refund or exchange possible.
To return any items that is damaged or not as per your original order, please contacts customer service within 48 hours from the time of delivery along with images of the delivered product and their tags.
All damaged items or items not as per your order that are to be returned must be accompanied by a copy of the original receipt, a return / exchange authorization number and in unopened, saleable condition, otherwise the same will not taken back.
Postage and other charges for return of these products will not be refunded by us.
Please note that we cannot offer exchanges or refunds on any opened or used products.
We will require up to 10 days from the day you return your damaged package or an item not as per your order, for your refund request to be processed. You will be contacted once your return is complete.

Q1 : If I receive a wrong product, can I get it replaced?

Answer :  We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product please raise a replacement request on support@tamoluggage.com. You will also have the option to choose refund for the product.

Q2 : If I receive a physically damaged product, can I get it replaced?

Answer : Delivery is usually safe, but, if you receive a damaged product you can return it. To avoid any hassle, go through the following steps:

  1. On delivery, check if the product is packed properly, is factory sealed and there is no physical damage to the carton.
  2. If you are concerned, don’t open the product yourself. Drop a mail support@tamoluggage.com for further assistance.

Q3 : How do I cancel my order?

Answer :  You can cancel all items before they have been processed in our warehouses. The refund amount will be credited back into your Bank Account within 15 days in case of online orders.

Q4 :Why was my order cancelled by Tamo Lugagge?

Answer :  We regret the inconvenience caused due to order cancellation. Your order may have been cancelled due to any of the following reasons:

  • If product is out of stock or is discontinued.
  • Inaccuracies or errors in pricing information.
  • We will inform you about the cancellation of your order and share details if partial order is cancelled or whole. We will contact you if any additional information is required to accept your order.

Q5 :  I have requested a replacement, when will I receive it?

Answer :  Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail/sms advising you on the new order confirmation.

Please note : Products can only be replaced. No cancellation refund is acceptable after the product has reached in a good condition.

Q6 : What if I choose to have my order replaced and the product is sold out?

Answer :  Replacement can be initiated only if the product is in stock. Unfortunately if the product is out of stock then refund is initiated after your confirmation.