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Repair Policy

 

LUGGAGE REPAIR POLICY

Your luggage has a warranty which covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.

The warranty is utilized through our authorized repair center and they will make the determination whether the damage is due to a manufacturing defect.

  • If it is a manufacturing defect, they will repair your luggage and billing would be done to Tamo Vista directly.
  • If it is not repairable they will order you a replacement bag.
  • If they feel it is not a manufacturing defect, they will contact you with an estimate before making any repairs to your luggage.

 

To receive warranty service, please take or ship your product to our authorized repair center. If a repair facility is not convenient for you, you may complete the  Repair Request Form and ship the luggage to the authorized repair center. Detailed instructions are provided on the  Repair Request Form.

You can also visit to our customer care for assistance in shipping your luggage at a minimal charge.

The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes:

– If the product is repairable and covered under warranty, the product will be repaired at Tamo’s expense and returned to you.
– If the product is not repairable and is covered under warranty then the same product if is in stock, the product will be sent directly to you.

-If the product is unavailable then a letter will be sent to authorizing you to visit the Tamo Warehouse / Store to pick out a same price product.

 

Note: The Authorized Repair Center will not direct a store to replace product for a customer. The Authorized repair center will request a replacement for you from Tamo.

– If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense.

– If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product.

BUSINESS CASE, CASUAL BAG AND TRAVEL ACCESSORIES POLICY
All business cases, casual bags, backpacks and travel accessories must be returned to the point of purchase. If for some reason you cannot return the product to the point of purchase.

-You may visit the Tamo warehouse to return the product, or you may ship the product to the store.